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How to order

For details on our privacy policy, please read our privacy statement.

How to order

Credit card transactions

Cancellation rights

Contacting us

 


How to order

Q: How do I order from Towels.co.uk?
A: Our ordering process is straightforward and easy to follow. If you see any product you like, you can order it within three minutes.

1: Product pages
On each of our product range pages, you can buy any of the items shown. For more information on each item, just click the appropriate link where you will be presented with another window containing extra information.

Use the form at the bottom of the page to fill in the quantity, colour and size of each item you wish to order in that category. Next click the 'Add to basket' button.

Don't forget that we offer an embroidery service for each of your items. If you choose embroidery, you will be taken to the embroidery details page where you can specify the type of embroidery that you require. Please note that if you choose to have embroidery, the items are not added to your shopping basket until you click the 'Add to basket' button on the embroidery page.

2: Shopping Basket page
On the Shopping Basket page you can see the contents of your basket and the cost of your order.

You can modify your order on this page, if you wish to take an item out of the basket or change the quantity ordered.

The next step is to press 'Proceed to Checkout' where we start to gather your personal details to fulfill your order (please see our privacy statement if you have any concerns).

If you are not sending the item to an address in the UK, please click the link available to enter the country that you are sending them to, then we can calculate the appropriate purchase tax for you.

3: Checkout page
When you have reached the Checkout page, we must gather your details so that we can fulfill your order and meet the legal requirements for making a sale.

Up until this point, your order has not been confirmed or any personal details stored about you. If you proceed past this page, to the secure payment page, then an entry is made in our database whilst we await confimation that your payment has been authorised.

On the Checkout page, you should fill in details of where you would like your order delivered.

By pressing 'Proceed' you are taken through to the Credit Card page.

For more details on how we store your information and how we process it, please see our privacy statement.

4. Shipping details page
Enter address where someone will be available to sign for the package. You can enter a different shipping and billing address. We deliver to an address of your choice: work, home, a friend's or neighbour's house.

The parcel can be left somewhere secure at your risk. Please enter instructions into the 'Delivery note' box when entering your delivery address.

5: Credit card page
We provide you with a secure method to pay for your Towels.co.uk goods through our Industry Accredited transaction partner WorldPay. WorldPay provide a high level encrypted payment security system, and payment security checking to guard against credti card fraud. Your credit card details are encrypted on transfer and are stored securely for the purposes of payment for your goods only.

 

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Credit Card Transactions

Q: Which cards can I pay with?
A: You can use all major credit cards except, Diners and American Express.

Q: Is it safe to give my credit card details over the Internet?
A: We provide you with a secure method to pay for your Towels.co.uk goods through our Industry Accredited transaction partner Worldpay. Worldpay provide a high level encrypted payment security system, and payment security checking to guard against credti card fraud. Your credit card details are encrypted on transfer and are stored securely for the purposes of payment for your goods only.

Q: When will my card be charged?
A: When you reach our final checkout screen and submit your credit card or Debit Card details, your payment will be made and charged to your card. If the payment is not authorised by your bank/card issuer, your order will not be completed. Your order will then be confirmed on screen and you will receive an order number.

You will receive an e-mail confirming your order. If for any reason we have a query with your order, we will get in touch as soon as possible to explain the problem. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.

Q: Why do I need to enter my Credit Card Details each time I buy something?
A: To further ensure absolute security, we do not store your credit card information. However we do store your order and shipping address for your convenience leading to a faster shopping experience.

Q: Do I need any specific settings in my browser?
A: You should allow site_scripts to run within the browser.

Q: Are my personal details used elsewhere?
A: No. Your details are not passed on to any third party.

Q: What happens if I need to shut the browser before I have finished ordering?
A: Your order will not be taken unless you complete and submit your payment details.

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Cancellation Rights

Q: What laws protect me?
A: The Consumer Protection (Distance Selling) Regulations 2000 provides protection to consumers who buy goods over distance selling. Types of distance selling include: on the Internet or digital television; by mail order, including catalogue; and shopping by phone by fax.

Q: What rights do I have?
A: The Consumer Protection (Distance Selling) Regulations 2000 states the following:

  • the consumer must be given clear information about the goods or services offered
  • after making a purchase the consumer must be sent confirmation
  • the consumer has a cooling-off period of 7 working days
  • new powers for local Trading Standards Departments and the OFT to protect consumers during distance buying

At Towels.co.uk, we believe that the consumer should be offered the fullest protection possible under law. This means that we follow the rules set out by the UK government ensuring that all our customers have a trouble free purchase with Towels.co.uk.

Q: More information
A: For more information on the Consumer Protection (Distance Selling) Regulations 2000, please visit the following web pages:

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Contacting us

Q: When should I contact Towels.co.uk?
A: Please feel free to contact us at any time if you have any queries regarding Towels.co.uk. Contact details can be found below.

Times when it is important to contact Towels.co.uk could include:

  • You wish to cancel your order
  • Your order has not arrived
  • Your order is not to your satisfaction

We will deal with your enquiry quickly and professionally ensuring that the shopping experience at Towels.co.uk is problem free.

Towels.co.uk are open normal office hours, Monday to Friday from 9.00 am until 5.30 pm.

Returns address

Please contact us with your order number before returing your order, so that we can provide you with the correct address for returns. PLEASE DO NOT USE THE CONTACT ADDRESS. This is because your return must go to the correct one of our despatch depots.

Q: Where can I contact Towels.co.uk?
A: Towels.co.uk can be contacted at the following details:

  • Post
    Towels.co.uk
    Unit 11 Water Lane Trading Estate
    Storrington
    West Sussex
    RH20 3EA

  • Email
    sales@towels.co.uk

Q: What If you feel you have been dealt with unsatisfactorily?
A: If you feel you have been dealt with unsatisfactorily by Towels.co.uk, there are channels available for you to put your case across and receive an independent opinion.

At Towels.co.uk, we will endeavour to be as fair as possible and where an independently approved body makes a judgment that we have behaved unsatisfactorily, we will accept their judgment and opinion on how to redress the wrong.

The following are links to organisations that protect the consumers rights:

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Towels.co.uk
Unit 11,
Water Lane Trading Estate
Storrington
West Sussex
RH20 3EA

01903 746079

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