We are confident that you will be completely happy with your purchase from Towels.co.uk.
However should you wish to return or exchange any item, apart from personalised items, we provide a 'no quibble' money back guarantee. This means if you are not completely satisfied with your purchase you can return it to us in its original condition within 30 days and we will credit your account with a refund for the price you have paid for the item. This pledge is made in addition to your statutory rights.
Please note items with personalised embroidery to customer requirement cannot be returned or exchanged except in the case of defective manufacture.
In all cases, the items returned must be in their original unused condition, which includes any packaging. All goods will be inspected on return.
How to return your item
Cancelling an item
This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of items embroidered to your specification.
You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing, and giftwrapping). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
If you have cause for complaint please contact us at firstname.lastname@example.org
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